Practice policy
Last updated: [to be set on review]
We understand that life happens and appointments sometimes need to change. This policy helps us keep time available for everyone who needs it.
Please provide at least 24 hours notice if you need to cancel or reschedule your appointment. You can do this from your client portal or by contacting the practice.
Where possible, we will always try to find an alternative time that suits you. Rescheduling within the notice period is welcome and free of charge.
Refunds for prepaid sessions follow this policy and are issued by the practitioner. Specific deposit and forfeiture rules are configurable and will be confirmed in writing.
We recognise that emergencies and illness occur. Please get in touch - fees may be waived at the practitioner’s discretion in genuine exceptional circumstances.
To cancel, reschedule or discuss this policy, contact Hilina.therapy@outlook.com or (03) 7302 8049.
